1. Overview

Sheek is a digital beauty booking platform that connects customers with independent beauty service providers (“Providers”). All services are delivered by third-party Providers.

Payments made through Sheek are processed on behalf of the Provider. Refunds, cancellations, and rescheduling are subject to the terms below.

By completing a booking, the customer agrees to this policy.

2. Eligibility for Refunds

A customer may be eligible for a refund only in the following cases:

• The Provider cancels the appointment.
• The service was prepaid and canceled within the allowed cancellation window.
• The service was not delivered due to Provider fault.
• A duplicate or incorrect charge occurred.

Refunds are not guaranteed for late cancellations or missed appointments.

3. Refund Process & Timeline

To request a refund, the customer must:

• Submit a refund request through the Sheek app or via email.
• Provide booking ID and clear reason for the request.
• Submit the request within 48 hours of the scheduled appointment time.

All refund requests are reviewed within 3–5 business days.

If approved:

Refunded amounts will be transferred via Whish Money or OMT cash transfer only. Refunds are NOT returned to the original mode of payment.

The customer must provide:

• Full name (as per ID)
• Valid phone number
• Preferred cash transfer method (Whish or OMT)

Once processed, the customer will receive transfer details for collection.

Refund transfers are processed within 5–10 business days after approval.

Sheek is not responsible for delays caused by Whish, OMT, or incorrect customer details.

4. Important Refund Condition

By making a payment through Sheek, the customer agrees that:

• Refunds, if approved, will be issued only via Whish Money or OMT.
• Refunds will not be credited back to debit/credit cards.
• Bank chargebacks are not permitted under this policy.

This condition is clearly stated before payment confirmation to avoid disputes.

5. Non-Refundable Services or Deposits

The following may be non-refundable:

• Booking deposits
• Promotional or discounted services
• Same-day cancellations
• No-show appointments
• Services marked “Non-Refundable”

Non-refundable conditions are displayed before checkout confirmation.

6. Cancellation by the Client

Customers may cancel appointments through the Sheek app.

• Free cancellation: Up to 24 hours before the appointment (unless Provider states otherwise).
• Late cancellation (less than 24 hours): Deposit may be forfeited.
• Same-day cancellation: May be fully non-refundable.

Provider-specific cancellation policies are displayed before booking confirmation.

7. Cancellation by the Provider

If a Provider cancels:

• Customer may reschedule at no extra cost, OR
• Receive a full refund via Whish or OMT (if prepaid).

Sheek reserves the right to cancel bookings in cases of:

• Fraud suspicion
• Payment failure
• Violation of Terms of Use

8. Rescheduling Policy

As Sheek offers services (not products), exchanges do not apply.

Rescheduling is allowed:

• Up to 24 hours before appointment
• Subject to Provider availability

Late rescheduling may be treated as cancellation.

9. Late Arrival & No-Show Policy

• Customers arriving more than 15 minutes late may lose their appointment slot.
• No-shows are non-refundable.
• Repeated no-shows may result in account suspension.

10. Force Majeure

Sheek and Providers are not liable for cancellations or delays caused by events beyond reasonable control, including:

• Government restrictions
• Natural disasters
• System failures
• Public emergencies

In such cases, bookings may be rescheduled without penalty.

11. Contact Information

For refund or cancellation requests:

Business Name: Sheek App
Email: support@sheek.app
Phone: [Insert Number]
Address: [Insert Legal Address]

12. If No Refund / No Cancellation Applies

If a booking is marked:

• Final Sale
• Non-Refundable
• Deposit Only

No refund or cancellation will apply.

All such conditions are clearly stated before payment.

CHECKOUT COMPLIANCE RESTRICTIONS

• Sheek does not operate in OFAC-sanctioned or blacklisted countries.
• Users accessing the platform from restricted jurisdictions are prohibited.

WEBSITE & APP CONTENT COMPLIANCE REQUIREMENTS

Sheek ensures the following:

Service Accuracy

All services are clearly described and accurately represented by Providers.

Transparent Pricing

• Every service includes a clearly displayed price.
• Currency is displayed consistently (e.g., USD or local currency).
• No hidden fees are permitted.

Full Cost Disclosure

All charges including:

• Service price
• Taxes (if applicable)
• Service fees
• Home service fees

Are shown before checkout confirmation.

Prohibited Services

The following are not allowed:

• Illegal or unlicensed treatments
• Restricted cosmetic procedures
• Counterfeit or unlawful services
• Any service violating local regulations

Accurate Images

Service images must not be misleading or falsely represent results.

Accepted Payment Methods

Sheek accepts:

• Visa
• MasterCard
• Apple Pay (if enabled)
• Other supported payment gateways

Payment logos are displayed clearly in-app.

Contact Details Display

The app and website display:

• Legal business name
• Support email
• Contact phone number
• Registered address (if applicable)

Merchant Responsibility

Providers are responsible for:

• Accurate service listings
• Legal compliance
• Valid business licensing
• Lawful service delivery

Sheek reserves the right to suspend non-compliant Providers.